Experience and Case Studies

US Based Global Bank –

Procurement Commercial Director

Led the financial aspects for the procurement of a global contract to optimise estate costs and delivery across acquisitions, disposals, project management (new build and refurbishment), and facilities management

Results:   Developed scenarios and strategies to allow the client to determine the optimal delivery approach

UK Government Department -

TFM Mobilisation Delivery Director

Led mobilisation and co-ordinated all mobilisation workstreams to ensure optimal contract performance from day one, with built-in capacity for continuous improvement to meet and exceed evolving organisational needs going forward

Results:   Strong working relationships enabled on-specification delivery from day one and facilitated future

                     improvements

UK Government Department -

TFM Procurement Technical Director

Specialist, targeted, support enabled accelerated procurement and contract award, delivering an aligned service, maximised value, cost savings, and enhanced social value outcomes

Results:   The new contract provided certainty and value for the Client's complex estate while maintaining future

                     flexibility

Top Fortune 500 Technology Company (USA, Canada and Latin America) –

Procurement Delivery Lead / Technical Subject Matter Expert

Developed, specified and delivered a procurement and sourcing strategy to secure a supplier aligned with the client's business needs and culture, delivering appropriate governance and value on a $500M+ contract – the largest in the USA that year

Results:   Achieved over 20% cost savings while enhancing quality, governance, and alignment whist establishing

                     a platform for future growth and value

Comprehensive review of facilities operations including benchmarking, service quality, processes, governance, organisation design and the overall delivery model to determine if the service could be better aligned to business need for this growing blue-chip organisation

Results:   A new delivery model that transformed quality whilst still generating potential savings

Department of Work and Pensions (UK) –

Risk and Technical Subject Matter Expert

Led delivery of a new contract to enhance building standards and compliance across the estate, including mobilisation and improvement initiatives that drove value and quality through effective stakeholder engagement

Results:  Enhanced compliance and a strategic action plan for continuous improvement and cost savings

Leading Global On-line Retailer (UK) –

Technical Subject Matter Expert

Conducted a ‘Continuous Improvement Review’ of FM services across Europe to identify improvement opportunities to better align operations with customer and building requirements. This included clear recommendations to enhance service quality and value

Results:  A detailed action plan which delivered operational, financial and user benefits

Quadrilect Ltd. / Independent / Various -

Training Course Development and Delivery (UK / Global) -

Technical Subject Matter Expert / Presenter / Coach / Mentor

Development and delivery of a range of business and facilities management training courses for UK and global clients across both private and public sectors, including NHS England, to drive standards and professionalism, ensure consistency, and mitigate risk

Results:   Delivered a comprehensive range of courses, achieving outstanding feedback, enabling professionals

                      to elevate quality and standards

UK Local Authority (UK) -

Technical Subject Matter Expert

Operational review of facilities management delivery to identify service gaps, improvement opportunities, ensure statutory compliance and effective service management

Results:    An objective assessment of the service and a robust action plan to address critical service issues

Railway Company (UK / France / Germany) -

Technical Subject Matter Expert

Advised on maximising procurement benefits and operational efficiency by transitioning FM and support services from local and national to international supply chains.  This involved complex stakeholder management

Results:  Novel strategies that challenged established practices, achieved up to 10% cost savings improved

                     service consistency and enhanced resilience

Manufacturing Organisation (New Zealand) -

Technical Subject Matter Expert

Advised on optimising facilities management and construction service delivery in a highly competitive global market and safety critical environment

Results:   The client now had a clear plan to enhance efficiency, reduce costs, and increase operational certainty

London Olympics (UK) –

Procurement Category Lead / Technical and Procurement Subject Matter Expert

Led procurement of 35 tender packages across all key venues within 9 months, delivering 20% budget savings. This included building teams and managing diverse service categories including catering, facilities management, hotel service, branding and marketing materials, transportation and IT systems. Additionally, I implemented organisation-wide e-procurement systems generating additional savings

Results:   Contributed to the success of the London 2012 Olympic Games with 20% budget savings and the

                      development of innovative service models

Higher Education College (United Arab Emirates) -

Technical Subject Matter Expert

Development of an estates operating strategy to optimise existing and new building environments to better achieve educational goals

Results:   This gave the university further competitive advantage opportunities through improved facilities and

                      lower costs

Leading Fixed and Mobile Telecoms Service Provider (Romania) –

Technical and Procurement Subject Matter Expert

Developed a market-leading delivery and sourcing strategy in a less mature market including management tools and systems for all business support services (facilities, construction, real estate, and IT).  This required the introduction of new suppliers to the market

Results:   Identified over 20% like-for-like savings alongside sustainable long-term operational improvements

London based regeneration scheme with global profile (UK) -

Technical Subject Matter Expert

Developed a long-term, socially and environmentally responsible estates strategy for a multi-site service, encompassing sourcing, operations, organisational design, operating models, policies, standards, customer interfaces, service bundling, and market analysis including soft market testing. Delivered in compliance with public procurement legislation

Results:  Challenged industry norms in contracting and delivery while achieving social, service, financial and

                     environmental objectives

Various Regional and Borough Councils (UK) -

Technical Subject Matter Expert

Strategic development and delivery of shared services, including facilities management, IT, estates, construction, support functions, process design, and organisational restructuring

Results:  This has enhanced service quality, compliance, and value across council operations and supply chains

Major IT, Technology and Communications Company (Western, Central and Eastern Europe) -

Technical Subject Matter Expert

Developed supply chain strategy, organisational design, and savings assessments for support services across Western, Central, and Eastern European operations through comprehensive market analysis

Results:  A scalable sourcing strategy delivered initial savings exceeding £10m, with the capacity for future

                    expansion and additional cost reductions

Major IT, Technology and Communications Company (UK) -

Technical and Procurement Subject Matter Expert

Supported re-procurement of one of the UK's largest FM contracts (over £1bn), by developing an innovative supply chain model, sourcing strategy, performance management framework, and comprehensive tender documentation

Results:  The client achieved service and value levels previously thought unattainable

Shared Services Organisation (UK) –

Estates Shared Services Team Lead

Business Case - Created business case via operational baseline analysis and opportunity assessment

Results:  By inspiring and working with the estates team, building on their successes and influencing behaviours

                     I identified benefits of over £20m

Design Phase - Development of a comprehensive suite of efficient, strategic and operational ‘end-to-end’ client specific property processes

Results:  A practical implementation plan addressing operational issues and budget constraints while securing

                    staff buy-in

Implementation Phase - Led the implementation of optimised property and estates processes across all functions through proactive stakeholder collaboration and trust

Results:  As the only area to deliver on schedule and within budget, the team I led significantly improved estates

                    function efficiency

Service Development and Enhancement - Refinement of systems and service delivery through stakeholder and market engagement to better meet customer needs and objectives.  This included the strategic, tactical and operational activities in all property areas

Results:  Management systems and service delivery were optimised to enhance customer satisfaction and better

                     align with operational needs

Property Investment and Management Company –

Housing and Retail (UK) -

Technical and Procurement SME

Led FM re-procurement strategy described as "highly innovative" by both the client and suppliers

Results:  These innovations delivered competitive advantage and up to10% like-for-like savings

Leading Grocery and General Retailer (UK) -

Technical Subject Matter Expert

Created FM service delivery strategy tailored to unique individual store requirements

Results:  Individual stores received the service the needed which also met corporate financial, service, and

                    environmental goals

Global Consumer Goods Packaging Manufacturer (Sweden) - Procurement SME

Specialist procurement advisor for indirect categories across pan-European markets, from provider selection through operations including benchmarking and trend analysis

Results:  The client secured a supply base offering better value, service, and lower delivery risk

Global Consumer Products Manufacturer (Switzerland) -

Technical and Procurement Subject Matter Expert

Facilitated international workshop exploring operational efficiencies and cost reductions across the business

Results:  Generated new service and savings opportunities which exceeded expectations

International Oil Company (Pan-European) -

Technical Subject Matter Expert

Benchmarked facilities operations to identify strategic priorities and sourcing opportunities

Results:  A clear way forward for operations and re-procurement for the client

Global Transportation Manufacturer (UK / Germany) -

Technical and Procurement SME

Specification and procurement of indirect services for manufacturing, maintenance, and administrative facilities aligned with client and end user requirements

Results:  Built value added cross-functional synergies between independent business areas

Major Automotive Components Manufacturer (UK) -

Procurement SME

Collaborative re-procurement and optimisation of facilities and estates services for office and manufacturing sites

Results:  15% savings across manufacturing and office sites, significantly exceeding expectations